Free Shipping Order Over 50$
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Free Shipping Order Over 50$
What language should my order be placed with?
All orders must be entered and processed in English.
Could I change my delivery address?
We will be happy to change the shipping address for you order! Please email our Customer service and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I modify /cancel my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
How can i track my package?
Once your order ships, you will receive an email with tracking details, and a tracking number. The carrier will have the most up to date information on your package.
What should I do if the payment fails？
① Currency or card is not supported
You may try to change currency to USD or use another card/method instead.
②first online shopping
Your bank needs you to confirm the order, please check the SMS or phone to confirm.
③Exceeding limit of your card or bank account.
Please modify limit of your card or bank account and try again. Besides, you may use another card/methods instead.
Which currency are my orders processed in?
Lankiz Lashes orders are processed in US Dollars.
What payment methods do you accept?
We currently accept the following forms of payment: PayPal；Visa；MasterCard；American Express ™；Discover
How can I use my gift certificate code /coupon?
You can enter your code in the gift certificate code or coupon code box at checkout， to redeem the gift certificate code for gift!
The value of the gift card will be deducted from the total amount of your order!
Please note that electronic gift cards cannot be used for free shipping or promotional minimums, and can only be redeemed on Lankiz.com.
Which countries can you provide shipping services to?
We happily ship to (almost) all countries worldwide! however, we currently ship to the following countries:US,UK,Germany, Denmark.
How is is the usual delivery time?
We generally adopt your local shipping service and the expected delivery may be 3-7 business days after order has been placed.
Why is shipping information not updated?
Tracking is emailed to you the moment your order ships.
However, the logistics does not update tracking for 24-48 hours after the initial scan of your shipment.
Please check back in 48 hours.
If you still do not see tracking information please contact customer service at
Customs and Duties information.
Dear, the tax was collected by your customs, as different customs has different customs policies, we can not control that.
In addition, we are local warehouses in the United States and European countries, and there will be no taxes or additional fees.
What if I did not receive my package?
We will provide the best service for our customers. The general delivery time is 3-7 working days; if you did not receive the parcel within 10 days, we will solve the issues and refund you immediately.
I received the wrong item.
If you receive an incorrect order, Please contact our Customer service within 14 days of delivery with your order number and pictures of the following:
the stamped initial/number on the outside of your envelope or box,
the order packing slip with the stamped initial visible,
and a picture of the products you received.
We’ll get your correct order sent out ASAP!
If you would prefer to cancel your order, please let us know, and we will issue you a full refund.
If the item you ordered is discontinued or no longer in stock, we will cancel your order and issue you a full refund.
The items you received in error are yours to keep.
I received broken item(s) in my order.
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen.
Please contact our Customer Care team by clicking HERE within 14 days of delivery so that we may help you further.
Please note that you may be required to provide photos of your goodies in order for our team to best assist you.
Could I return the product and apply for a refund?
You can choose to return the product and apply for a refund before the goods being shipped; If the goods are shipped, except for quality problems, we will decline all refund
I need my refund redirected to a different account.
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. thanks for your understanding.
I recently purchased an item online and now it’s discounted. Can i get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts.
We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
I’m interested in being an affiliate with Lankiz, who should I contact?
Click here to be redirected to our Affiliate Program Submission page.
How can i contact customer support?
Lankiz Customer Experience is available Monday-Friday 9am-6pm PST
You may email us at
You can also click the blue button in the lower right corner of the page to live chat.
How can I unsubscribe from your emails/newsletters?
You can log in to your account, enter the account page, click newsletter, and then select “no” in the subscription option.
Can I modify my account information and password?
Of course, you can log in to your account and go to the account page to make changes